how does spotify customer service so good

Since football is my personal pet hate, I want to delete it, or replace it, but there's no information anywhere on how to do that. BUT, at the bottom of my home page on Deezer there's a page-wide Category banner entitled FOOTBALL. On Spotify we complain about recommendations that don't tie in with our musical preferences (yes, it could be improved). Their help pages are so limited as to be useless. There's no community I can find to ask other users for help. That said, there are some things I have found that I much prefer on Deezer.Īs regards Deezer support - what support? I'm already with you on the lack of support on Deezer. So far, and to my surprise, Spotify is coming out slightly on top, despite all the frustrations (and there are many). I am thinking of posting a comparison when I've explored a little more.

I signed up with Deezer for the first time yesterday to evaluate it against Spotify. It looks nice at least you have an open community to discuss issues, which Deezer does not have, but what are you experiences here? Do Spotify actually listen to even simple reports and act on them? Anyone moved to Spotify from Deezer for similar reasons? I decide not to cancel my subscription and give them a chance.Īlmost one month later and NOTHING.

Customer support suddenly kicks in with tweets at me asking for links to the issues. I then tweeted the CEO of Deezer complaining of this. No reply, ticket closed, issue not fixed. I reported an issue with the 'Flow' function (plays random playlist based on music it thinks you like), after investigating and discovering the exact issue because I think it's good, but there are bugs. I reported an artist who had the bio page as a different artist. I've reported plenty of same-named artists getting mixed up, tickets get closed with no reply, issue not fixed.

Ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent. How does Spotify's customer service compare to Dee.

How does spotify customer service so good